Shipping policy

Delivery Policy

Delivery is available in restricted areas. We reserve the right to restrict deliveries in certain areas. This includes the right to withdraw our services to individual customers’ addresses if you are repeatedly unavailable to take delivery of your shopping.

Deliveries and collection times vary. At the point at which you place your order, the full list of available delivery times will be shown.

Products must be signed for at the delivery address, by you or by your nominated representative. Products can be left unattended if you have consented to it during the order process and confirmed that this will be at you own risk. If, in the unfortunate situation no one is available to accept and sign for your delivery, contact our Customer Support Team at support@mundolah.com at your earliest convenience to arrange an alternative delivery time. Re-delivery is subject to availability. If you fail to rearrange delivery, your order will be canceled.

If you have not contacted us to rearrange a failed delivery or collection within 24 hours, your order will be canceled and the cost of your order (excluding the delivery cost, the cost of perishable items and any other associated charges) will be refunded to you.

If your nominated representative is not aged 18 or above, we will not deliver any products, including those that are Restricted Items. Proof of age will be requested if the person receiving the products looks under 18 years old. Pursuant to the Customs (Liquors Licensing) Regulations it is an offense for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, subject to a maximum fine on conviction of $5,000.

Mundolah.com is committed to upholding both their legal and social obligations as a retailer of intoxicating liquor and other Restricted Items. In order to achieve this, Mundolah.com has introduced a number of control checks throughout the purchase and physical distribution process (e.g. confirming your date of birth and requesting formal identification of anyone who they consider to be younger than the relevant age who is a buyer or recipient of the delivery.

In accepting these Terms and Conditions you agree to provide Mundolah with truthful and accurate information and act in accordance with them and legal obligations including the Customs (Liquors Licensing) Regulations. For the purposes of the Customs (Liquors Licensing) Regulations, any alcohol included in your order will be appropriated by you to the contract at the same central, licensed premises at which your payment is taken and where the contract for sale is made. This simply means that the sale of any alcohol included in your order will take place at such premises. This has no practical effect on you other than to improve our fulfilment of your orders that contain alcohol, nor does it impact on our policies aimed at preventing deliveries of alcohol to minors.

Whilst we take every care to deliver your order, we cannot be liable for any indirect or consequential loss or damage or loss of profits or reliance you had in having the goods delivered to you, arising out of our supply or failure to supply the goods to you.

Nothing in this agreement shall in any way limit our liability for death or personal injury resulting from our breach of contract, tort or negligence nor limit any legal rights you have as a consumer.

The goods are sold to you on the basis that you are a consumer therefore we will not be liable for any special losses that you might suffer using, re-distributing or reselling the goods as part of a business.

With the exception of faulty goods or returns made in accordance with these terms, we shall not be liable for goods once they have been delivered to the delivery address, stated in your order and if you ask a third party to move, transport or deliver the goods to any other address following our delivery, we shall not be liable for anything that that third party might do to the goods.

Charges for delivery

Charges apply for certain deliveries and collections for your online shopping orders or using the “click and collect” service unless you select "self-pick up" at checkout, in which you would be responsible for collecting your order at our warehouse.